Certified Optician: Patient-Focused Eyewear Specialist

Big City Optical; Oak Park (IL); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Company subsidized Medical Insurance

Company subsidized Dental insurance

Company paid Short Term Disability

Job summary

Big City Optical in Oak Park, IL is seeking an Optician to join our team, supporting preeminent eye care. The Optician collaborates with the optometrist to match lenses and frames to patient vision needs and accurately fits, measures and adjusts eyewear for comfort and usability.

Responsibilities include guiding patients through lens options, maintaining knowledge of eyewear trends, and handling order monitoring, insurance billing, and store operations.

Qualifications

• 1 year experience preferred, not required.
• Excellent communication and interpersonal skills, with an ability to engage effectively with diverse clientele.
• Detail-oriented, with strong organizational and time management skills.
• Ability to work collaboratively in a team environment
• Adhere to company policies on attendance, dress code and workplace safety.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.

Responsibilities

• Conduct pre-examination assessments of patients.
• Work closely with the optometrist to understand and deliver on specific patient vision requirements.
• Understand and evangelize Big City Optical’s value proposition to clients.
• Assist patients in selecting frames and lenses that best suit their prescription needs and lifestyle.
• Accurately measure and fit eyeglasses and contact lenses, ensuring a comfortable and optimal vision experience for each patient.
• Educate patients on lens options, including features and benefits, to help them make informed decisions.
• Maintain up-to-date knowledge of the latest trends in eyewear and advancements in lens technology.
• Monitor orders and update patients on any delays.
• Conducts quality assessment of orders prior to patient pickup.
• Work with colleagues to manage inventory, including ordering, receiving, organizing frames and lens supplies and participating in off hours inventory count work as needed.
• Provide excellent customer service, resolving any issues professionally.
• Perform administrative tasks related to patient records, store operations and insurance billing.
• Conducts follow up calls to check in on patients and proactively advise on eyecare appointment availability.
• Additional responsibilities as assigned to support the overall success of the store.

Skills

Excellent communication

Interpersonal skills

Detail oriented

Team collaboration

Time management

Reliability to travel up to 10 miles

Job description

Big City Optical in Oak Park, IL is seeking an Optician to join our team, supporting preeminent eye care. The Optician collaborates with the optometrist to match lenses and frames to patient vision needs and accurately fits, measures and adjusts eyewear for comfort and usability.

Responsibilities include guiding patients through lens options, maintaining knowledge of eyewear trends, and handling order monitoring, insurance billing, and store operations.