Eyewear Fitting & Patient Care Specialist

Big City Optical; Park Ridge (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Incentive Plan Participation

Company subsidized Medical Insurance

Company subsidized Dental insurance

Company paid Short Term Disability

401(k) with 10% match

Paid time off

Employee discount plan

Job summary

Big City Optical is seeking an Optician to join our team in Park Ridge, IL, to help patients select frames and lenses that fit their prescription and lifestyle. The Optician will measure and fit eyewear, explain lens options, and work closely with the optometrist to deliver high-quality eye care.

This full-time position offers pay of $20–$24 per hour, benefits including medical and dental coverage, paid time off, a 401(k) with a 10% match, and opportunities for growth.

Qualifications

• 1 year experience preferred, not required.
• Excellent communication and interpersonal skills, with an ability to engage effectively with diverse clientele.
• Detail-oriented, with strong organizational and time management skills.
• Ability to work collaboratively in a team environment
• Adhere to company policies on attendance, dress code and workplace safety.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.

Responsibilities

• Conduct pre-examination assessments of patients
• Work closely with the optometrist to understand and deliver on specific patient vision requirements.
• Understand and evangelize Big City Optical’s value proposition to clients
• Assist patients in selecting frames and lenses that best suit their prescription needs and lifestyle.
• Accurately measure and fit eyeglasses and contact lenses, ensuring a comfortable and optimal vision experience for each patient.
• Educate patients on lens options, including features and benefits, to help them make informed decisions.
• Maintain up-to-date knowledge of the latest trends in eyewear and advancements in lens technology.
• Monitor orders and update patients on any delays.
• Conducts quality assessment of orders prior to patient pickup.
• Work with colleagues to manage inventory, including ordering, receiving, organizing frames and lens supplies and participating in off hours inventory count work as needed.
• Provide excellent customer service, resolving any issues professionally.
• Perform administrative tasks related to patient records, store operations and insurance billing.
• Conducts follow up calls to check in on patients and proactively advise on eyecare appointment availability.
• Additional responsibilities as assigned to support the overall success of the store.

Skills

Customer service

Communication

Detail-oriented

Teamwork

Safety compliance

Tools

Eyewear fitting tools

Job description

Big City Optical is seeking an Optician to join our team in Park Ridge, IL, to help patients select frames and lenses that fit their prescription and lifestyle. The Optician will measure and fit eyewear, explain lens options, and work closely with the optometrist to deliver high-quality eye care.

This full-time position offers pay of $20–$24 per hour, benefits including medical and dental coverage, paid time off, a 401(k) with a 10% match, and opportunities for growth.