Optician / Customer Service Specialist

Kaycan Ltd; Emeryville (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid sick leave

Free eyewear discounts

Friends & family discounts

Team outings

Commuter benefits

Job summary

JINS Eyewear is seeking enthusiastic individuals to join our customer-focused team in Emeryville, CA. You will assist customers, resolve inquiries, and promote our eyewear products.

This role emphasizes professionalism, prompt communication, and a friendly vibe. They offer comprehensive benefits, paid time off, and discounts on eyewear, plus monthly team activities.

No prior eyewear experience required; training provided to ensure high levels of customer satisfaction and product knowledge.

Qualifications

• Must have strong customer service skills.
• Clear verbal and written communication abilities.
• Ability to handle multiple customer requests with professionalism.

Responsibilities

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
• Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
• Understand and handle customer complaints regarding products, services, sales, or other matters

Skills

Customer service mindset

Excellent communication

Problem solving

Job description

JINS Eyewear is looking for enthusiastic and motivated individuals who are interested in becoming core members.

Perks

• Health, Dental, and Vision insurance
• Paid time off and paid sick leave
• Free eyewear and friends and family discounts
• Team outings every month
• Commuter benefits

Essential Functions

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
• Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
• Understand and handle customer complaints regarding products, services, sales, or other matters