Customer Service Specialist

Kaycan Ltd; Torrance (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision

Paid time off

Friends & family discounts

Team outings

Commuter benefits

Job summary

JINS Eyewear is seeking enthusiastic individuals to join our customer service team in Torrance, CA, providing exceptional service and support to customers. You will respond promptly, maintain a high level of professionalism, and work to understand and resolve customer concerns regarding products and services.

This role focuses on delivering friendly, proactive assistance and addressing complaints or issues to ensure overall customer satisfaction and loyalty.

Responsibilities

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
• Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
• Understand and handle customer complaints regarding products, services, sales, or other matters

Job description

JINS Eyewear is looking for enthusiastic and motivated individuals who are interested in becoming core members.

Perks

• Health, Dental, and Vision insurance
• Paid time off and paid sick leave
• Free eyewear and friends and family discounts
• Team outings every month
• Commuter benefits

Essential Functions

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
• Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
• Understand and handle customer complaints regarding products, services, sales, or other matters