Customer Experience Specialist - Eyewear & Perks

Kaycan Ltd; California; On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Sick leave

Free eyewear

Friends and family discounts

Team outings

Commuter benefits

Job summary

JINS Eyewear in Venice, CA is seeking a Customer Service Specialist to join our team of energetic professionals. You will ensure customer happiness with stellar service, promptly address needs, and actively listen to understand concerns, requests, and expectations to deliver exceptional outcomes.

This full-time, on-site role offers a competitive hourly rate of $21.00-$26.00 and benefits including health, dental and vision insurance, paid time off and sick leave, free eyewear plus friends and

Qualifications

• Experience delivering high-quality customer service.
• Ability to listen actively and understand customer needs.
• Strong communication and problem-solving skills.

Responsibilities

• Ensure customer happiness with stellar service and professionalism.
• Address customer needs promptly and understand concerns, requests, and expectations.
• Handle customer complaints regarding products and services and resolve them.

Skills

Customer service

Communication

Problem solving

Professionalism

Job description

JINS Eyewear is looking for enthusiastic and motivated individuals who are interested in becoming core members.

Perks:
● Health, Dental, and Vision insurance
● Paid time off and paid sick leave
● Free eyewear and friends and family discounts
● Team outings every month
● Commuter benefits

Essential Functions:
● Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
● Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
● Understand and handle customer complaints regarding products, services, sales, or other matters