Optician

Keplr Vision; Spring Lake (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Eye Care One in Spring Lake, MI is seeking an Optician I to ensure top-quality patient care. You will review prescriptions, educate patients on lenses, assist with frame choices, and support sales goals.

The role emphasizes strong customer service, organization, and reliability. Training is provided, and a professional, adaptable attitude is essential in a fast-paced eye-care office.

Qualifications

• Excellent customer service skills and personal presentation are critical.
• 0-3 years of experience in a related role.
• Good organizational and multitasking abilities.
• Coachable — open to feedback and continual improvement.
• Flexible and adaptable.
• Professional phone and office etiquette required.
• Optical experience is preferred but not necessary – training provided.

Responsibilities

• Review Physician’s prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and help them choose options that fit medical needs and lifestyle.
• Provide honest but compassionate feedback about frame aesthetics.
• Achieve sales goals and quotas as determined by office staff.
• Manage inventory of frames and contact lenses for optimal satisfaction.
• Communicate with physicians about prescriptions and eye-related issues.
• Perform adjustments and repairs of eyewear.
• Place optical orders with understanding of insurance benefits.

Skills

Customer service

Communication

Time management

Coachable

Phone etiquette

Job description

Optician I - Eye Care One in Spring Lake MI

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• Good organizational and multitasking abilities
• Coachable - open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required
• Optical experience is preferred but not necessary – we will train the right person

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Opticians