Optician

All About Eyes; Machesney Park (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

All About Eyes in Machesney Park, IL is seeking an Optician I to ensure patients receive quality eye care. You will review prescriptions, educate patients on frame and lens options, and perform eyewear adjustments and repairs.

No prior optical experience is required; we will train the right person. The role emphasizes customer service, organization, and meeting sales goals while maintaining professional office etiquette.

Qualifications

• 0–3 years of experience in a similar role.
• Excellent customer service and personal presentation.
• Willing to learn and improve
• Professional phone and office etiquette required
• Optical experience is welcome but not required — training provided for the right person

Responsibilities

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on frame and lens options and help them choose based on medical needs and lifestyle
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while assisting patients
• Manage inventory of frames and contact lenses to ensure patient satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits

Skills

Customer service

Organizational skills

Coachable

Flexible

Phone etiquette

Optical experience

Job description

All About Eyes Machesney Park, 1419 West Lane Road, Machesney Park, Illinois, United States of America

Job Description

Optician I - All About Eyes in Machesney Park, IL

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• Good organizational and multitasking abilities
• Coachable - open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required
• Optical experience is preferred but not necessary – we will train the right person

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.