Optician

Affinityeyecaregroup; Alexandria (MN); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life Insurance

Vision Service Plan

Employee Vision Discount

Paid Time Off

Paid Holidays

Job summary

RadNet, Inc. is seeking a dedicated full-time Optician in Alexandria, MN. Responsibilities include assisting patients with frame selection, educating them on eyewear care, and managing orders. Ideal candidates should have at least one year of experience and strong communication skills.

Benefits include medical and dental plans, a 401(k) with match, and employee discounts. The position requires dependability, organizational skills, and the ability to lift up to 30lbs.

Qualifications

• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Dependability and punctuality is essential.

Responsibilities

• Educates patients on proper eyeglass and contact lens care.
• Assists patients in selecting frames, lens type, and treatments.
• Follows up on all pending orders and informs patients of status.

Skills

Customer service skills

Organizational skills

Communication skills

Manual dexterity

Education

High School Diploma

Tools

Pupilometers

Lensometers

Frame warmers

Job description

Responsibilities

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services
• Develops own clientele from providing outstanding service and obtaining referrals
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary
• Retrieves patient charts and electronic health records
• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements
• Educates patients on proper eyeglass and contact lens care
• Collect eye and face measurements to ensure proper fit
• Interprets prescriptions written by optometrist and ophthalmologist
• Creates work orders for lab technicians, specifying information on lenses needed
• Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs
• Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status
• Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store
• Restocks retail boards with new merchandize
• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborates with technicians, front desk associates, Managers, and Optometrist.
• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc
• Performs other duties as needed and as assigned by manager

Requirements

• High School Diploma
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Full Time / Part Time

Full-time

Work Location

On-Site

Base Wage Range

$20.00 - $26.00 per hour

Benefits

401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*

EEO Statement

EEO is The Law.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled