Optical Technician / Optician — Total Patient Experience

The EyeDoctors; Ottawa, Northern (KS, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

The Eye Doctors in Ottawa, KS is seeking an Optical Technician/Optician to dispense and fit glasses and contacts according to prescriptions from Optometrists and Ophthalmologists. You will help patients select frames, measure accurately, and ensure a world-class Total Patient Experience that supports both retail sales and medical needs.

The role requires a background in customer service, ophthalmic experience preferred, ABO/ABOC and NCLE certifications are encouraged, and you’ll join a team that

Qualifications

• High school diploma or GED required.
• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred, but not required.
• Must be able to provide proof of identity and right to work in the United States.
• HIPAA compliance expected for all associates.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patients' wants and needs and sell to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs.
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders in E360.
• Ensure all job aids and policies are followed.
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas.
• Follow all protocols to keep frame inventory accurate.
• General office duties and cleaning to be assigned by manager.
• Assist with other duties in the office as needed

Skills

Communication

Interpersonal skills

Negotiation

Reading insurance forms

Written reports

Public speaking

HIPAA compliance

Background check ready

Education

High school diploma or GED

Medical office experience preferred

1 year customer/patient interaction

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

The Eye Doctors in Ottawa, KS is seeking an Optical Technician/Optician to dispense and fit glasses and contacts according to prescriptions from Optometrists and Ophthalmologists. You will help patients select frames, measure accurately, and ensure a world-class Total Patient Experience that supports both retail sales and medical needs.

The role requires a background in customer service, ophthalmic experience preferred, ABO/ABOC and NCLE certifications are encouraged, and you’ll join a team that