Optical Team Lead & Mentor - Elevate Patient Care

Cool Springs Eye Care; Franklin (TN); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Cool Springs EyeCare in Franklin, TN is seeking an Optical Team Lead to supervise the optical department and mentor staff. The role combines hands-on optician duties with leadership responsibilities to ensure high‑quality patient care.

The ideal candidate has 3+ years in optics, at least 2 years as an optician, strong communication, data entry speed, and a detail‑oriented, coaching mindset to drive excellent customer service.

Qualifications

• Excellent customer service skills and personal presentation are critical to this role.
• The ideal candidate will have 3+ years of experience.
• Minimum of 2 years prior Optician experience.
• Excellent oral and written communication skills.
• Ability to enter data efficiently and effectively during busy times.
• Requires little supervision.
• Ability to prioritize effectively and make quick decisions.
• Comfortable identifying errors in co-workers.
• Attention to detail and highly-organized.

Responsibilities

• Resolving optical related concerns and/or questions from patients and optical team
• Monthly inventory
• Frame returns and credit follow-up
• Educate the team on any new technology and/or products as they become available
• Mentors and guides team to ensure excellent customer service and employee performance
• Serving as a role model
• All responsibilities of the Optician position
• Entering new information, as needed, for new products, packages or pricing.
• Scheduling and communicating with vendor representatives.
• Coaching and counseling all optical team as necessary.

Skills

Customer service

Communication

Optician experience

Data entry

Decision making

Attention to detail

Team mentoring

Independent worker

Prioritization

Job description

Cool Springs EyeCare in Franklin, TN is seeking an Optical Team Lead to supervise the optical department and mentor staff. The role combines hands-on optician duties with leadership responsibilities to ensure high‑quality patient care.

The ideal candidate has 3+ years in optics, at least 2 years as an optician, strong communication, data entry speed, and a detail‑oriented, coaching mindset to drive excellent customer service.