Optical Team Lead - 153

Keplr Vision; Franklin (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Keplr Vision in Franklin, Tennessee is seeking an Optical Team Lead for Cool Springs Eyecare. The role ensures patients receive the highest quality of care and the optical team has clear guidance for day-to-day operations.

Responsibilities include resolving patient concerns, conducting monthly inventory, processing frame returns, educating staff on new technology and products, running reports, and mentoring the team to deliver outstanding service.

Qualifications

• 3+ years of experience in optical field or related role.
• Minimum of 2 years prior Optician experience.
• Excellent oral and written communication skills.
• Ability to enter data efficiently during busy times.
• Comfortable identifying errors and coaching others.
• Highly organized with attention to detail.

Responsibilities

• Resolve optical-related patient concerns and questions.
• Manage monthly inventory and frame returns/credits.
• Educate the team on new technology and products.
• Run reports to monitor performance and metrics.
• Mentor and guide the optical team to deliver excellent customer service.
• Model professional behavior and serve as a role model.

Skills

Customer service

Communication

Attention to detail

Team leadership

Data entry

Decision making

Job description

Optical Team Lead - Cool Springs Eyecare

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. This position also assumes all of the responsibilities required of an Optician. It is the Optical Team Lead who is the primary for resolving all optical related patient issues and provides immediate guidance to the optical department.

• Resolving optical related concerns and/or questions from patients and optical team
• Monthly inventory
• Frame returns and credit follow-up
• Educate the team on any new technology and/or products as they become available
• Run reports
• Mentors and guides team to ensure excellent customer service and employee performance
• Serving as a role model

Secondary Duties And Responsibilities

• All responsibilities of the Optician position
• Entering new information, as needed, for new products, packages or pricing.
• Scheduling and communicating with vendor representatives.
• Coaching and counseling all optical team as necessary.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 3+ years of experience and:

• Minimum of 2 years prior Optician experience
• Excellent oral and written communication skills
• Ability to enter data efficiently and effectively during busy times.
• Requires little supervision
• Ability to prioritize effectively and make quick decisions.
• Comfortable identifying errors or co-workers
• Attention to detail and highly-organized

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Optical

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