Optical Team Lead - 153

Cool Springs Eye Care; Franklin (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Cool Springs EyeCare in Franklin, TN is seeking an Optical Team Lead to supervise the optical department and mentor staff. The role combines hands-on optician duties with leadership responsibilities to ensure high‑quality patient care.

The ideal candidate has 3+ years in optics, at least 2 years as an optician, strong communication, data entry speed, and a detail‑oriented, coaching mindset to drive excellent customer service.

Qualifications

• Excellent customer service skills and personal presentation are critical to this role.
• The ideal candidate will have 3+ years of experience.
• Minimum of 2 years prior Optician experience.
• Excellent oral and written communication skills.
• Ability to enter data efficiently and effectively during busy times.
• Requires little supervision.
• Ability to prioritize effectively and make quick decisions.
• Comfortable identifying errors in co-workers.
• Attention to detail and highly-organized.

Responsibilities

• Resolving optical related concerns and/or questions from patients and optical team
• Monthly inventory
• Frame returns and credit follow-up
• Educate the team on any new technology and/or products as they become available
• Mentors and guides team to ensure excellent customer service and employee performance
• Serving as a role model
• All responsibilities of the Optician position
• Entering new information, as needed, for new products, packages or pricing.
• Scheduling and communicating with vendor representatives.
• Coaching and counseling all optical team as necessary.

Skills

Customer service

Communication

Optician experience

Data entry

Decision making

Attention to detail

Team mentoring

Independent worker

Prioritization

Job description

Cool Springs EyeCare, 3252 Aspen Grove Drive, Franklin, Tennessee, United States of America

Job Description

Posted Monday, July 27, 2026 at 4:00 AM

Optical Team Lead - Cool Springs Eyecare

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. This position also assumes all of the responsibilities required of an Optician. It is the Optical Team Lead who is the primary for resolving all optical related patient issues and provides immediate guidance to the optical department. Primary responsibilities include:

• Resolving optical related concerns and/or questions from patients and optical team
• Monthly inventory
• Frame returns and credit follow-up
• Educate the team on any new technology and/or products as they become available
• Mentors and guides team to ensure excellent customer service and employee performance
• Serving as a role model

Secondary Duties and Responsibilities:

• All responsibilities of the Optician position
• Entering new information, as needed, for new products, packages or pricing.
• Scheduling and communicating with vendor representatives.
• Coaching and counseling all optical team as necessary.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 3+ years of experience and:

• Minimum of 2 years prior Optician experience
• Excellent oral and written communication skills
• Ability to enter data efficiently and effectively during busy times.
• Requires little supervision
• Ability to prioritize effectively and make quick decisions.
• Comfortable identifying errors or co-workers
• Attention to detail and highly-organized

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

Cool Springs EyeCare, 3252 Aspen Grove Drive, Franklin, Tennessee, United States of America