Optical Team Lead: Elevate Eyewear & Service

Warby Parker; Los Gatos (CA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement savings plan (401(k))

Paid holidays

Vacation days per year

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Free eyewear

Job summary

Warby Parker seeks an Optical Supervisor in Los Gatos, CA to lead our in-house optical team and elevate customer experiences.

You will coach the optical staff, ensure high standards of fitting, measurement, and product knowledge, and partner with store leadership to drive service and sales.

If you are an energetic self-starter with strong communication, a passion for eyewear, and a track record of mentoring others, this role welcomes you.

Qualifications

• Licensed dispensing optician in states that require a license, or ABO-certified optician in non-licensing states.
• Minimum 2 years of experience, including supervisory responsibilities.

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Skills

Optician license

Supervisory experience

Job description

Warby Parker seeks an Optical Supervisor in Los Gatos, CA to lead our in-house optical team and elevate customer experiences.

You will coach the optical staff, ensure high standards of fitting, measurement, and product knowledge, and partner with store leadership to drive service and sales.

If you are an energetic self-starter with strong communication, a passion for eyewear, and a track record of mentoring others, this role welcomes you.