Optical Team Lead

West Linn Vision; West Linn (OR); On-site; USD 52,000 - 72,000; Full time

Job summary

West Linn Vision Center in West Linn, Oregon is seeking an Optical Team Lead to oversee the optical department and ensure high quality patient care. The role combines responsibilities of an Optician with leadership duties, guiding staff, resolving patient concerns, and maintaining operations.

The ideal candidate will have 3+ years of experience in optics, strong communication skills, and a proactive approach to coaching and process improvement.

Qualifications

• Excellent customer service skills and personal presentation are critical to this role.
• Ideal candidate will have 3+ years of experience and:
• Minimum of 2 years prior Optician experience
• Excellent oral and written communication skills
• Ability to enter data efficiently and effectively during busy times
• Requires little supervision
• Ability to prioritize effectively and make quick decisions
• Comfortable identifying errors or co-workers
• Attention to detail and highly-organized

Responsibilities

• Resolving optical related concerns and/or questions from patients and optical team
• Monthly inventory
• Frame returns and credit follow-up
• Educate the team on any new technology and/or products as they become available
• Mentors and guides team to ensure excellent customer service and employee performance
• Serving as a role model
• All responsibilities of the Optician position
• Entering new information, as needed, for new products, packages or pricing
• Scheduling and communicating with vendor representatives
• Coaching and counseling all optical team as necessary

Skills

Excellent customer service

Strong communication skills

Attention to detail

Prioritization under pressure

3+ years optician experience

Job description

West Linn Vision Center, 2020 8TH AVE, West Linn, Oregon, United States of America

Job Description

Posted Friday, August 7, 2026 at 7:00 AM

Optical Team Lead - West Lynn Vision Center

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. This position also assumes all of the responsibilities required of an Optician. It is the Optical Team Lead who is the primary for resolving all optical related patient issues and provides immediate guidance to the optical department. Primary responsibilities include:

• Resolving optical related concerns and/or questions from patients and optical team
• Monthly inventory
• Frame returns and credit follow-up
• Educate the team on any new technology and/or products as they become available
• Mentors and guides team to ensure excellent customer service and employee performance
• Serving as a role model

Secondary Duties and Responsibilities:

• All responsibilities of the Optician position
• Entering new information, as needed, for new products, packages or pricing.
• Scheduling and communicating with vendor representatives.
• Coaching and counseling all optical team as necessary.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 3+ years of experience and:

• Minimum of 2 years prior Optician experience
• Excellent oral and written communication skills
• Ability to enter data efficiently and effectively during busy times.
• Requires little supervision
• Ability to prioritize effectively and make quick decisions.
• Comfortable identifying errors or co-workers
• Attention to detail and highly-organized

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

West Linn Vision Center, 2020 8TH AVE, West Linn, Oregon, United States of America