Optical Supervisor & Team Leader (Store)

VisionWorks; Port Saint Lucie (FL); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a Licensed Optical Supervisor/Assistant Manager to lead store operations and coach the team to deliver a human and bold patient and customer journey. This role models Visionworks values and steps in for the General Manager when needed.

The OSUP will drive profitability, supervise exam lane and sales floor, coordinate doctor appointments, and ensure every patient leaves satisfied with clear guidance and service.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.
• Will have/maintain a State Opticians License

Responsibilities

• Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer's needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Leadership

Customer service

Education

HS Diploma or GED

State Opticians License

Job description

Visionworks is seeking a Licensed Optical Supervisor/Assistant Manager to lead store operations and coach the team to deliver a human and bold patient and customer journey. This role models Visionworks values and steps in for the General Manager when needed.

The OSUP will drive profitability, supervise exam lane and sales floor, coordinate doctor appointments, and ensure every patient leaves satisfied with clear guidance and service.