Optical Store Leader: Sales, Service & Ops

SVS Vision; Toledo (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

SVS Vision in Toledo, OH, seeks an experienced Optical Store Leader to effectively manage the team, optimize customer care, and drive financial performance. The role includes hiring, training, coaching and performance management in partnership with the Optometrist to ensure excellent patient outcomes.

Candidates should have ABO/SVS certification within 12 months, a high school diploma, and at least 3 years of leadership experience in retail or optical settings.

Qualifications

• ABO/SVS Certification required within 12 months of hire/promotion.
• High School Graduate or equivalent.
• 3 years of leadership experience with strong customer service focus.
• Proven ability to lead, coach and build relationships.
• Able to analyze and resolve issues decisively.
• Solid organizational and planning skills.
• Able to analyze financial data and improve performance.
• Flexible in a dynamic retail environment.
• Commitment to outstanding customer service.

Responsibilities

• Hire, train, coach and manage performance of associates.
• Lead optical operations including dispensing eyewear and patient care.
• Set strategic goals and deliver financial performance.
• Partner with Optometrist to drive business results and patient care.
• Ensure compliance with HR policies and laws.
• Drive sales, margin and customer service strategies.
• Model service and selling techniques to maximize satisfaction.
• Oversee opening/closing, cash office and payroll tasks.
• Communicate initiatives and ensure team awareness of processes.

Skills

Leadership

Customer service

Communication

Coaching

Team management

Financial analysis

Microsoft Office

Education

High School Diploma or equivalent

ABO/SVS Certification within 12 months

Tools

Microsoft Office Suite

Job description

SVS Vision in Toledo, OH, seeks an experienced Optical Store Leader to effectively manage the team, optimize customer care, and drive financial performance. The role includes hiring, training, coaching and performance management in partnership with the Optometrist to ensure excellent patient outcomes.

Candidates should have ABO/SVS certification within 12 months, a high school diploma, and at least 3 years of leadership experience in retail or optical settings.