Optical Retail Leader & Store Operations

Svs Vision, Inc.; Sterling Heights (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Svs Vision, Inc. in Sterling Heights, MI seeks a Retail Office Manager to lead the optical team, drive sales, and ensure exceptional patient care. You will supervise operations, manage scheduling, payroll, and partner with the Optometrist to achieve financial and service objectives.

The role requires 3+ years of leadership in retail/optical, ABO/SVS certification within 12 months, and strong communication. Regular full-time hours with an emphasis on customer service and team development.

Qualifications

• 3 years of leadership experience or equivalent management experience with strong customer service focus
• High School Graduate or equivalent
• ABO/SVS Certification required within 12 months of hire/promotion
• Proven ability to lead, coach and build relationships in a professional environment
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address

Responsibilities

• Lead optical team to maximize sales, profit and customer service objectives
• Hire, train, coach and manage performance of team
• Work with Optometrist to drive positive business results, patient care and customer service
• Identify opportunities to grow business and develop business plans
• Ensure store compliance with HR policies and federal/state laws

Skills

Leadership

Customer service

Communication

Multi-tasking

Analytical thinking

Office administration

Education

High School Diploma

ABO/SVS Certification within 12 months

Tools

Microsoft Office

Job description

Svs Vision, Inc. in Sterling Heights, MI seeks a Retail Office Manager to lead the optical team, drive sales, and ensure exceptional patient care. You will supervise operations, manage scheduling, payroll, and partner with the Optometrist to achieve financial and service objectives.

The role requires 3+ years of leadership in retail/optical, ABO/SVS certification within 12 months, and strong communication. Regular full-time hours with an emphasis on customer service and team development.