Optical Store Lead - Drive Team Success & Customer Experience

America; Broomall (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Benefits package

Job summary

America's Best, part of National Vision, is seeking an Assistant Eyeglass Manager to oversee daily store operations, manage personnel, and optimize the eyeglass department while upholding company policies.

You will lead a team of opticians and sales associates, drive sales and customer service, review performance, and coordinate with the General Manager and district leadership to meet goals.

Qualifications

• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Responsibilities

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.
• In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Skills

Optical sales

Leadership

Communication skills

Organizational skills

Financial analysis

Problem solving

Supervising experience

Job description

America's Best, part of National Vision, is seeking an Assistant Eyeglass Manager to oversee daily store operations, manage personnel, and optimize the eyeglass department while upholding company policies.

You will lead a team of opticians and sales associates, drive sales and customer service, review performance, and coordinate with the General Manager and district leadership to meet goals.