Optical Store GM in Training

Shopko Optical; Fitchburg (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Wages & Incentives

401K with Match

Vacation Pay/Personal Day

Volunteer Time Off

Sick Pay for Hourly Teammates

Health & Wellbeing Benefits

Voluntary/Cafeteria Offerings

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

Job summary

Shopko Optical in Wisconsin is seeking a store operations specialist to assist the General Manager with daily duties, staff coaching, and customer service excellence. You will help with hiring, training, scheduling, and ensuring financial performance while leading the team in the GM’s absence.

The role emphasizes dispensing eyewear, maintaining high service standards, and implementing store initiatives to grow sales and profitability. Training and certification opportunities are available.

Qualifications

• ABO/Shopko OCE Certification is required.
• High School Diploma or equivalent is required.
• Optician experience is preferred.
• Supervisory experience with strong customer service focus in retail/optical is preferred.

Responsibilities

• Assist the General Manager with daily store operations and achieving sales, margin, and financial targets.
• Support hiring, training, coaching, and performance management of the store team; lead in the General Manager’s absence.
• Provide exceptional customer service and dispense eyewear per professional standards.
• Assist with store scheduling, payroll, cash office tasks, and security procedures.
• Drive initiatives to grow the business and implement plans for profitability.

Skills

Supervisory experience

Customer service focus

Issue analysis & problem-solving

Organizational & planning skills

Financial data analysis

Multi-tasking

Effective communication

Education

ABO/Shopko OCE Certification

High School Graduate or equivalent

Tools

Microsoft Office

Job description

Shopko Optical in Wisconsin is seeking a store operations specialist to assist the General Manager with daily duties, staff coaching, and customer service excellence. You will help with hiring, training, scheduling, and ensuring financial performance while leading the team in the GM’s absence.

The role emphasizes dispensing eyewear, maintaining high service standards, and implementing store initiatives to grow sales and profitability. Training and certification opportunities are available.