Optical Store General Manager - Lead, Grow, Delight Patients

America; Indianapolis (IN); Sur place; USD 70 000 - 120 000; Plein temps

Avantages offerts par ce poste

401k retirement savings with company‑m

Flex Spending Account

Generous Paid Time Off & Company |Holi

Parental leave

Employee eyewear discount

Short- and Long-Term Disability

Life Insurance

College scholarship program

Résumé du poste

America’s Best, part of National Vision, is seeking a General Manager in Indianapolis to lead store operations, drive sales, and ensure exceptional customer and patient experiences. You will manage staffing, inventory, training, merchandising, and financial performance while partnering with the Doctor to deliver top-tier eye care.

The role emphasizes coaching teams, maintaining high service standards, and achieving profitability.

Qualifications

• 5+ years of retail experience.
• Knowledge of the optical industry preferred.
• Bachelor’s degree or equivalent experience preferred.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills.

Responsabilités

• Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
• Lead, train, and develop associates through consistent coaching, feedback, and growth opportunities.
• Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
• Partner with the Doctor to ensure every patient receives the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Maintain open communication with the District Manager and provide accurate reporting.
• Ensure the store and facility meet all corporate and safety standards.
• Execute marketing, merchandising, and promotional initiatives according to brand standards.
• Manage budgets, supplies, and inventory to meet financial goals.
• Recruit, hire, and retain top talent, creating schedules based on business needs and store traffic.
• Lead by example — coaching your team toward sales and service excellence.
• Provide clear, timely feedback and performance evaluations, while addressing issues proactively.
• Ensure compliance with company policies and maintain accurate associate files and records.

Connaissances

Leadership

Customer service

Communication

Sales

Coaching

Formation

Bachelor’s degree or equivalent experience

Description du poste

America’s Best, part of National Vision, is seeking a General Manager in Indianapolis to lead store operations, drive sales, and ensure exceptional customer and patient experiences. You will manage staffing, inventory, training, merchandising, and financial performance while partnering with the Doctor to deliver top-tier eye care.

The role emphasizes coaching teams, maintaining high service standards, and achieving profitability.