Senior Optical Store Manager

America's Best; Chicago (IL); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health & Dental Insurance

401k retirement savings with company 2

Flex Spending Account

Generous Paid Time Off & Company H

Parental leave

Employee eyewear discount

Short- and Long-Term Disability

Life Insurance

College scholarship program

Résumé du poste

America's Best, part of National Vision, seeks a General Manager to lead a busy optical store in Chicago. You will manage daily operations, drive sales, maintain patient care quality, and coach a team to deliver exceptional service.

This role requires strong leadership, financial oversight, merchandising, and compliance with company policies. You will partner with the Doctor and district leadership to create a positive, high-energy environment and sustained store performance.

Qualifications

• 5+ years of retail experience, supervising experience preferred.
• Knowledge of the optical industry preferred.
• Bachelor’s degree or equivalent experience preferred.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills.
• Passion for providing exceptional customer service and driving sales.
• Solid understanding of store operations and business performance.

Responsabilités

• Oversee daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
• Lead, train, and develop associates through coaching, feedback, and growth opportunities.
• Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
• Partner with the Doctor to ensure every patient receives the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Maintain open communication with the District Manager and provide accurate reporting.
• Ensure the store and facility meet all corporate and safety standards.
• Execute marketing, merchandising, and promotional initiatives according to brand standards.
• Manage budgets, supplies, and inventory to meet financial goals.
• Recruit, hire, and retain top talent, creating schedules based on business needs and store traffic.
• Lead by example — coaching your team toward sales and service excellence.
• Provide clear, timely feedback and performance evaluations, while addressing issues proactively.
• Ensure compliance with company policies and maintain accurate associate files and records.
• Duties may vary to meet state licensing requirements.

Connaissances

Leadership

Coaching

Communication

Organization

Problem solving

Customer service

Sales

Formation

Bachelor’s degree

Description du poste

America's Best, part of National Vision, seeks a General Manager to lead a busy optical store in Chicago. You will manage daily operations, drive sales, maintain patient care quality, and coach a team to deliver exceptional service.

This role requires strong leadership, financial oversight, merchandising, and compliance with company policies. You will partner with the Doctor and district leadership to create a positive, high-energy environment and sustained store performance.