Optical Specialist – Fashion Eyewear & Career Growth

National Vision; Springfield (MO); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Holidays

Parental Leave

Employee Eyewear Discount

Job summary

Eyeglass World in Springfield, MO, part of National Vision, seeks an Optical Specialist to deliver premier in-store experiences. You will guide eyewear choices, perform fittings, and ensure quality, while supporting finish and pickup with a customer-first approach.

The role emphasizes confident, personalized service, attention to detail, and treating each customer interaction as a brand moment in a fast-paced optical environment.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year experience in optical, retail, sales, or customer service.
• Strong multitasking, time management and organizational skills.
• Clear communication and ability to educate customers effectively.

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting and product education.
• Ensure customers leave confident in both eyewear and experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Perform finishing work including final adjustments, inspections and quality checks.
• Ensure all eyewear meets Eyeglass World standards for fit, function and presentation.
• Prepare orders for pickup and deliver polished, brand-aligned handoff.
• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively.
• Model Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Skills

Multitasking

Time management

Organizational skills

Clear communication

Educating customers

Customer satisfaction

Team collaboration

Education

High School Diploma

Job description

Eyeglass World in Springfield, MO, part of National Vision, seeks an Optical Specialist to deliver premier in-store experiences. You will guide eyewear choices, perform fittings, and ensure quality, while supporting finish and pickup with a customer-first approach.

The role emphasizes confident, personalized service, attention to detail, and treating each customer interaction as a brand moment in a fast-paced optical environment.