Optical Sales Specialist - Premium Customer Experience

Eyeglassworld; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Hours

Parental Leave

Employee Eyewear Discount

Job summary

Eyeglass World in-store team at National Vision seeks an Optical Specialist to deliver warm, confident service and guide customers through eyewear selection and final fitting. You will ensure a seamless pickup experience and uphold brand standards.

You will support pre-exam and finishing processes, perform adjustments and quality checks, and maintain organized, efficient work areas while delivering high-quality customer care.

Qualifications

• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)

Responsibilities

• Provide warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave confident in their eyewear and experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Ensure smooth transitions between exam, finish, and pickup moments.
• Perform finishing work including final adjustments and quality checks.
• Prepare orders for pickup and deliver polished, brand-aligned handoff.
• Model Eyeglass World service standards, tone, and behaviors in every interaction.

Skills

Multitasking

Time management

Organizational skills

Clear communication

Educate customers

Customer satisfaction

Team collaboration

Education

High School Diploma or equivalent

Job description

Eyeglass World in-store team at National Vision seeks an Optical Specialist to deliver warm, confident service and guide customers through eyewear selection and final fitting. You will ensure a seamless pickup experience and uphold brand standards.

You will support pre-exam and finishing processes, perform adjustments and quality checks, and maintain organized, efficient work areas while delivering high-quality customer care.