Optical Services & Frame Specialist

Sam's Club; Cedar Rapids (IA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Tuition assistance / Live Better U

Job summary

Sam's Club in Cedar Rapids, IA is hiring an Optical Associate to stock, display, and maintain the Optical area while delivering excellent member service.

The role covers lens and frame adjustments, patient fittings, and processing eyewear orders, with emphasis on HIPAA compliance and accurate prescription handling. Join a team that values integrity, teamwork, and continuous improvement in a dynamic retail environment.

Qualifications

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire.
• Must obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Willingness and ability to work with Manager to register and maintain own NPI number as required by state law.

Responsibilities

• Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately.
• Operates hardware and POS system, processes member purchases, and assists in payments, returns, refunds, and exchanges.
• Educates members on eyewear usage and care and supports contact lens insertions, removals, and hygiene guidance.
• Performs frame adjustments and repairs and completes final inspection of eyewear prior to dispensing.
• Processes optical eyewear and contact lens orders and handles claims, insurance payments, and lab communications.

Skills

Customer service

Retail experience

Teamwork

Education

High school diploma or GED

ABO certification

Job description

Sam's Club in Cedar Rapids, IA is hiring an Optical Associate to stock, display, and maintain the Optical area while delivering excellent member service.

The role covers lens and frame adjustments, patient fittings, and processing eyewear orders, with emphasis on HIPAA compliance and accurate prescription handling. Join a team that values integrity, teamwork, and continuous improvement in a dynamic retail environment.