Optical Service Specialist — Patient Care & Billing

Henry Ford Health; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford OptimEyes is hiring a Patient Service Representative to welcome patients and guide them through their visit with warmth and professionalism.

You will handle inquiries, process transactions in the HFO POS system, and coordinate services with other departments to ensure a smooth patient experience.

Strong customer service, basic math, and a high school diploma are required; optical experience is a plus and growth within healthcare is encouraged.

Qualifications

• High School Diploma or GED is required.
• Basic math skills are required.
• Previous retail, hospitality, or customer service experience is required.
• Optical experience is preferred.

Responsibilities

• Greet and direct patients in a friendly, professional manner.
• Investigate and resolve patient inquiries concerning merchandise, service, and billing by phone or in person.
• Complete and record sales transactions in the HFO POS system.
• Coordinate patients' services with other Henry Ford Health departments.

Skills

Customer service experience

Basic math skills

Education

High School Diploma or GED

Job description

Henry Ford OptimEyes is hiring a Patient Service Representative to welcome patients and guide them through their visit with warmth and professionalism.

You will handle inquiries, process transactions in the HFO POS system, and coordinate services with other departments to ensure a smooth patient experience.

Strong customer service, basic math, and a high school diploma are required; optical experience is a plus and growth within healthcare is encouraged.