Eye Care Experience Specialist

Henry Ford Health; Dearborn (MI); On-site; USD 27,000 - 37,000; Full time

Job summary

Henry Ford Health is seeking an Optical Service Representative to greet patients, manage appointments, and support the clinical team in a fast-paced optical care environment. You will handle multi-line phone systems, assist with prescription entry, and coordinate with pharmacies to fulfill orders.

The role emphasizes excellent customer service, accurate records, and knowledge of ocular imaging and eyewear products. Evening and weekend hours are required, in a retail optical setting.

Qualifications

• Basic math skills required.
• Previous retail, hospitality, or customer service experience required.
• Ability to demonstrate effective organization skills and prioritize multiple tasks.
• Must complete all training courses as directed by Henry Ford OptimEyes.
• Must practice customer service skills through ongoing training and in-services.
• Previous optical experience preferred.

Responsibilities

• Greet patients warmly and direct them through visits.
• Manage multi-line phone system and schedule appointments.
• Schedule appointments and maintain electronic medical records.
• Handle cash drawer and sales ledger with accuracy.
• Educate patients on ocular tomography and vision products.
• Enter prescriptions for eyeglasses and contacts using POS.
• Interpret prescriptions and guide product selection for patients.
• Coordinate with pharmacies and manage prescription fulfillment.
• Address complex customer inquiries with tact and urgency.
• Apply medical triage guidelines for emergencies.
• Collaborate across departments to support patient services.

Skills

Basic math skills

Customer service experience

Organization skills

Training compliance

Client interaction skills

Education

High School Diploma or GED

Job description

Henry Ford Health is seeking an Optical Service Representative to greet patients, manage appointments, and support the clinical team in a fast-paced optical care environment. You will handle multi-line phone systems, assist with prescription entry, and coordinate with pharmacies to fulfill orders.

The role emphasizes excellent customer service, accurate records, and knowledge of ocular imaging and eyewear products. Evening and weekend hours are required, in a retail optical setting.