Optical Service Rep

Henry Ford Health; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford OptimEyes is hiring a Patient Service Representative to welcome patients and guide them through their visit with warmth and professionalism.

You will handle inquiries, process transactions in the HFO POS system, and coordinate services with other departments to ensure a smooth patient experience.

Strong customer service, basic math, and a high school diploma are required; optical experience is a plus and growth within healthcare is encouraged.

Qualifications

• High School Diploma or GED is required.
• Basic math skills are required.
• Previous retail, hospitality, or customer service experience is required.
• Optical experience is preferred.

Responsibilities

• Greet and direct patients in a friendly, professional manner.
• Investigate and resolve patient inquiries concerning merchandise, service, and billing by phone or in person.
• Complete and record sales transactions in the HFO POS system.
• Coordinate patients' services with other Henry Ford Health departments.

Skills

Customer service experience

Basic math skills

Education

High School Diploma or GED

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Job Title

Optical Service Representative - Henry Ford OptimEyes

About the Department

Henry Ford OptimEyes, part of Henry Ford Health's Community Care Services, is dedicated to expanding access to essential health resources and services. Our team focuses on meeting patients where they are, providing care coordination, home health care, and hospice services. We are committed to making a meaningful impact across diverse populations, ensuring that every individual receives the support and care they need to thrive.

Role Overview

As a Patient Service Representative, you will be the first point of contact for patients, ensuring they receive a warm and professional welcome. You will play a crucial role in resolving inquiries, processing transactions, and coordinating services to enhance the patient experience. Your work directly supports the mission of Henry Ford OptimEyes in delivering exceptional care and service.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and direct patients in a friendly, professional, and efficient manner.
• Investigate and resolve patient inquiries concerning merchandise, service, and billing in person or over the phone.
• Complete and record sales transactions accurately in the HFO Point of Sale (POS) system.
• Work closely with all HFO departments to coordinate patients' services.

Qualifications

What You Will Need

Required Qualifications

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required.

Preferred Qualifications

• Previous optical experience preferred.

Additional Information

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for continuous learning and development, empowering you to make a meaningful impact in healthcare.