Optical Sales & Patient Care Specialist

Clarkson Eyecare, Inc.; Centralia (WA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

PTO and Holidays

Maternity Leave

Competitive Pay

Employee Discounts

Job summary

Clarkson Eyecare is seeking an Optical Technician (Optician) to dispense and fit glasses and contacts, working from prescriptions written by Optometrists and Ophthalmologists. You will help connect patients' needs to the goods and services offered.

The role emphasizes delivering a world-class Total Patient Experience while supporting medical needs and retail objectives. A strong focus is placed on accuracy, customer service, and teamwork in a busy ophthalmic office.

Qualifications

• High school diploma or GED required.
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients’ wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

Skills

Communication

Reading insurance forms

Reading safety rules/manuals

Writing routine reports

Public speaking

HIPAA compliance

Background check

Identity verification

Education

High school diploma or GED

Medical/ophthalmic office experience preferred

1 year of customer/patient interaction

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare is seeking an Optical Technician (Optician) to dispense and fit glasses and contacts, working from prescriptions written by Optometrists and Ophthalmologists. You will help connect patients' needs to the goods and services offered.

The role emphasizes delivering a world-class Total Patient Experience while supporting medical needs and retail objectives. A strong focus is placed on accuracy, customer service, and teamwork in a busy ophthalmic office.