Optical Sales & Finish Expert

National Vision; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401k retirement savings with company 1

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision's Eyeglass World in Grand Rapids is seeking a part-time Sales Associate - Optical Specialist to deliver confident service and a quality eyewear experience for every customer. You'll guide customers through eyewear selection, final fitting, product education, and ensure smooth transitions from pre-exam support to finish and pickup while maintaining a brand-aligned, elevated experience.

Join a team that values customer care, completes accurate order processing, and upholds store

Qualifications

• High School Diploma or equivalent (Required)
• 1+ year experience in optical, retail, sales, or customer service (Required)
• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)

Responsibilities

• Create an Exceptional Customer Experience by delivering warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education to ensure confidence in their eyewear.
• Assist with patient flow and pre-exam screenings to support Optometrists and smooth transitions to finish and pickup.
• Perform finishing work, ensure eyewear meets standards, and prepare orders for pickup with brand-aligned handoff.
• Identify and resolve quality or service issues proactively while maintaining organized, clean areas.
• Model Eyeglass World standards and partner with the team to deliver a consistent elevated experience.

Skills

Multitasking

Time management

Organizational skills

Clear communication

Customer service

Education

High School Diploma or equivalent

Job description

National Vision's Eyeglass World in Grand Rapids is seeking a part-time Sales Associate - Optical Specialist to deliver confident service and a quality eyewear experience for every customer. You'll guide customers through eyewear selection, final fitting, product education, and ensure smooth transitions from pre-exam support to finish and pickup while maintaining a brand-aligned, elevated experience.

Join a team that values customer care, completes accurate order processing, and upholds store