Optical Retail Sales Lead: Elevate Customer Experience

eyemartexpress; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Matching 401k

Disability Insurance

Life Insurance

Licensing support

Job summary

Eyemart Express is seeking a Lead Optical Retail Sales Associate (Key Holder) in Columbia, SC, to guide store operations and deliver top-tier customer service. You will assist patients, manage frame and lens selections, and support the store team in daily tasks to ensure accuracy and efficiency.

The role emphasizes leadership, prescription handling, and thorough product knowledge with a focus on satisfaction, promotions, and smooth transactions.

Qualifications

• High School Diploma or GED is required.
• Experience in retail, customer service, or sales is needed.
• Experience in the optical industry is preferred.
• Experience in a lead or management position is preferred.
• Ability to correctly read and interpret prescription specifications and input into the computer to ensure lenses are cut properly.

Responsibilities

• Assist patients in selecting eyeglass frames, lenses, and coatings that best suit their needs.
• Ensure lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses to frames.
• Dispense completed glasses to patients and educate them on proper care.
• Help the management team open and close the store as needed.
• Provide exceptional service and maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in-house POS system.
• Perform other administrative tasks, including processing insurance claims and maintaining patient files.
• Maintain up-to-date knowledge of products and assist in stocking and straightening merchandise.

Skills

Retail experience

Customer service

Sales experience

Leadership experience

Prescription reading

Education

High School Diploma or GED

Job description

Eyemart Express is seeking a Lead Optical Retail Sales Associate (Key Holder) in Columbia, SC, to guide store operations and deliver top-tier customer service. You will assist patients, manage frame and lens selections, and support the store team in daily tasks to ensure accuracy and efficiency.

The role emphasizes leadership, prescription handling, and thorough product knowledge with a focus on satisfaction, promotions, and smooth transactions.