Optical Retail GM - Lead Team, Grow Sales & Service

Big City Optical; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Incentive Plan Participation

Company subsidized Medical Insurance

Company subsidized Dental insurance

Company paid Short Term Disability

401(k) with 10% match

Paid time off

Employee discount plan

Job summary

Big City Optical is seeking a General Manager to lead our Optical Retail Store in Chicago, IL. You will drive exceptional customer satisfaction, oversee day-to-day operations and mentor a team of optical professionals to deliver first-class eye care.

You will set sales targets, manage budgets, and stay current with eyewear trends and technologies to elevate store performance and the customer experience in our communities.

Qualifications

• High school diploma or GED; college degree preferred.
• 3 years of retail supervisory experience with a track record of achieving sales targets.
• 1 year of optical experience.
• Excellent interpersonal communication skills.
• Exceptional customer service skills and commitment to a positive shopping experience.
• Knowledge of eyewear products, industry trends and optical technologies.
• Ability to stay organized and manage time effectively.
• Leadership, management, team building, and proactive problem-solving.
• Adhere to company policies on attendance, dress code and workplace safety.
• Capability to thrive in a fast-paced environment.
• Numerical and analytical knowledge to properly manage cash and financial records.
• Proficiency in office productivity technologies (Microsoft, G-Suite etc.).
• Willingness to travel up to 10 miles to cover other locations.

Responsibilities

• Recruit, train, and supervise a high-performing team of optical associates.
• Foster a positive work environment encouraging collaboration and growth.
• Set sales targets and motivate staff to meet and exceed goals.
• Prepare promotional materials and in-store displays.
• Ensure staff can communicate the value proposition to clients.
• Prepare schedules and ensure coverage meets objectives.
• Lead staff meetings and cascade communications from leadership.
• Manage store budgets and report trends to district management.
• Stay informed on industry trends and technologies to develop staff knowledge.
• Oversee stock levels and coordinate with inventory specialist.

Skills

Optical knowledge

Retail supervision

Customer service

Leadership

Time management

Education

High school diploma or GED

Tools

Microsoft Office

G-Suite

Job description

Big City Optical is seeking a General Manager to lead our Optical Retail Store in Chicago, IL. You will drive exceptional customer satisfaction, oversee day-to-day operations and mentor a team of optical professionals to deliver first-class eye care.

You will set sales targets, manage budgets, and stay current with eyewear trends and technologies to elevate store performance and the customer experience in our communities.