Optical Retail GM - Lead Team, Grow Sales & Service

Big City Optical

Chicago (IL)

On-site

USD 50,000 - 65,000

Full time

14 days+
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Benefits offered by this job

Incentive Plan Participation
Company subsidized Medical Insurance
Company subsidized Dental insurance
Company paid Short Term Disability
401(k) with 10% match
Paid time off
Employee discount plan

Job summary

Big City Optical is seeking a General Manager to lead our Optical Retail Store in Chicago, IL. You will drive exceptional customer satisfaction, oversee day-to-day operations and mentor a team of optical professionals to deliver first-class eye care.

You will set sales targets, manage budgets, and stay current with eyewear trends and technologies to elevate store performance and the customer experience in our communities.

Qualifications

  • High school diploma or GED; college degree preferred.
  • 3 years of retail supervisory experience with a track record of achieving sales targets.
  • 1 year of optical experience.
  • Excellent interpersonal communication skills.
  • Exceptional customer service skills and commitment to a positive shopping experience.
  • Knowledge of eyewear products, industry trends and optical technologies.
  • Ability to stay organized and manage time effectively.
  • Leadership, management, team building, and proactive problem-solving.
  • Adhere to company policies on attendance, dress code and workplace safety.
  • Capability to thrive in a fast-paced environment.
  • Numerical and analytical knowledge to properly manage cash and financial records.
  • Proficiency in office productivity technologies (Microsoft, G-Suite etc.).
  • Willingness to travel up to 10 miles to cover other locations.

Responsibilities

  • Recruit, train, and supervise a high-performing team of optical associates.
  • Foster a positive work environment encouraging collaboration and growth.
  • Set sales targets and motivate staff to meet and exceed goals.
  • Prepare promotional materials and in-store displays.
  • Ensure staff can communicate the value proposition to clients.
  • Prepare schedules and ensure coverage meets objectives.
  • Lead staff meetings and cascade communications from leadership.
  • Manage store budgets and report trends to district management.
  • Stay informed on industry trends and technologies to develop staff knowledge.
  • Oversee stock levels and coordinate with inventory specialist.

Skills

Optical knowledge
Retail supervision
Customer service
Leadership
Time management

Education

High school diploma or GED

Tools

Microsoft Office
G-Suite

Job description

Big City Optical is seeking a General Manager to lead our Optical Retail Store in Chicago, IL. You will drive exceptional customer satisfaction, oversee day-to-day operations and mentor a team of optical professionals to deliver first-class eye care.

You will set sales targets, manage budgets, and stay current with eyewear trends and technologies to elevate store performance and the customer experience in our communities.

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