Optical Retail Leader: Drive Growth & Service

Big City Optical LLC; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Incentive Plan Participation

Company subsidized Medical Insurance

Company subsidized Dental insurance

Company paid Short Term Disability

401(k) with 10% match

Paid time off

Employee discount plan

Job summary

Big City Optical LLC in Chicago is seeking a General Manager to oversee our optical retail store, drive exceptional customer satisfaction, and manage day-to-day operations in a fast-paced environment.

You will recruit, train, and mentor a high-performing team of optical professionals, set sales targets, manage budgets and inventory, and ensure a customer-centric shopping experience across communities served by multiple locations.

Qualifications

• High School Diploma or GED; college degree preferred.
• 3 years of retail supervisory experience with a track record of achieving sales targets.
• 1 year of optical experience.
• Excellent interpersonal communication skills.
• Exceptional customer service skills and commitment to a positive shopping experience.
• Knowledge of eyewear products, industry trends and optical technologies.
• Ability to stay organized and manage time effectively.
• Leadership, management, team building, and proactive problem-solving.

Responsibilities

• Recruit, train, mentor and supervise a high-performing team of optical associates.
• Foster a positive work environment encouraging collaboration, accountability, and professional growth.
• Set sales targets and motivate staff to meet and exceed those goals.
• Prepare various promotional materials and in-store displays.
• Ensure staff are well versed in Big City Optical’s value proposition and are comfortable communicating and evangelizing it with clients.
• Prepare schedules and ensure they are communicated and adjusted, when needed, in a timely manner to meet staff coverage objectives.
• Lead staff meetings and cascade communications from leadership to ensure all associates stay informed.
• Manage store budgets, maintain financial records and report to the district manager on trends and recommendations based on sales trends and spend management.
• Stay informed on industry trends and technologies and leverage that information to develop teams’ knowledge and skills.
• Oversee stock levels and work with the inventory specialist to order new eyewear products and merchandising as needed.
• Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution.
• Manage staff conflicts, complaints, and problems.
• Ensure compliance with various health and safety regulations.
• Additional responsibilities as assigned to support the overall success of the store.

Job description

Big City Optical LLC in Chicago is seeking a General Manager to oversee our optical retail store, drive exceptional customer satisfaction, and manage day-to-day operations in a fast-paced environment.

You will recruit, train, and mentor a high-performing team of optical professionals, set sales targets, manage budgets and inventory, and ensure a customer-centric shopping experience across communities served by multiple locations.