Optical Manager: Lead Team & Member Experience

bjswholesaleclub; Fort Myers (FL); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Fort Myers, FL, is seeking an Optical Manager who will oversee the optician team, coach staff, and ensure timely processing of orders with Members. The role combines leadership with hands-on optical duties.

You will supervise, train, and motivate the optical staff, maintain HIPAA compliance, and work closely with the lab and store leadership to meet service and sales targets.

Qualifications

• Must be licensed to work as an optician within the State and keep license up to date and active.
• Knowledge of optical products and business practices preferred.
• High school diploma, college degree, and/or big box wholesale, retail, optical, and/or management experience is preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal skills, customer service skills, organizational skills and an attention to detail required.
• Open shift availability required.
• At least 18 years of age.

Responsibilities

• Provides a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all times.
• Provides support to Members in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money related transaction, and completing paperwork necessary to place and process orders.
• Manages Optical department team members and ensures all team members diligently engage in person and over the phone with Members.
• This position will have access to patient information therefore a high degree of discretion and adhering to all privacy and confidential/propriety company policies and procedures is required (i.e. HIPAA).
• Manages all sales opening and closing procedures at the end of the shift. Must ensure that accurate funds are collected, and payments are made at the point of service.
• Spends downtime engaging with members in front of Optical.
• Communicates and follows up with Club Manager and Regional Optical Manager regarding department performance, maintenance situations, team member’s performance, and doctor relations.
• Ensure workstation/Optical department is always maintained and clean.
• Supervises all team members in the Optical department and is responsible for training, separations, recommendation for promotions, and coaching.
• Maintains all club policies and procedures.
• Performs other duties as assigned.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Leadership

Customer Service

Team Management

Education

High school diploma

College degree

Job description

BJ’s Wholesale Club in Fort Myers, FL, is seeking an Optical Manager who will oversee the optician team, coach staff, and ensure timely processing of orders with Members. The role combines leadership with hands-on optical duties.

You will supervise, train, and motivate the optical staff, maintain HIPAA compliance, and work closely with the lab and store leadership to meet service and sales targets.