Optical Manager

VSP Vision Care; Hillsboro (OR); On-site; USD 65,000 - 91,000; Full time

Job summary

VSP Vision is seeking an Optical Manager to drive profitable sales and create a premier customer experience. Lead a team, recruit and train associates, develop doctor partnerships, and ensure accurate pricing and timely delivery.

The role emphasizes merchandising, host relationships, and execution of marketing programs to grow patient and member satisfaction. Qualified candidates will have a Bachelor's degree or equivalent experience, at least three years as an optician, and a minimum of three

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• Three years of experience as an optician.
• Minimum three years supervisory/lead experience.
• State licensure or certification by a nationally-recognized optician association as an optician.
• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to recruit and select associates/teams.
• Proven experience in retail or customer service environment.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.

Responsibilities

• Drive profitable store sales by fostering a retail selling culture.
• Develop professional business relationships with Doctors.
• Recruit, train, develop, motivate, coach, and retain world class Associates.
• Ensure store is merchandised and presented according to standards.
• Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes.
• Maximize Managed Vision Care relationships and sales opportunities.
• Implement approved Marketing programs and initiatives.
• Maintain positive and productive host relationships.

Skills

Optician experience

Sales leadership

Coaching & development

Customer service

Merchandising

Communication

Team management

Education

Bachelor's degree in related field or equivalent experience

State licensure/certification as an optician

Job description

The basic function of the Optical Manager is to drive profitable sales growth. This must be accomplished through development of a positive and productive retail-selling environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor/host satisfaction and retention.

Drive profitable store sales by fostering a retail selling culture

Develop professional business relationships with Doctors

Recruit, train, develop, motivate, coach, and retain World Class Associates

Ensure store is effectively merchandised and presented according to standards

Ensure high quality through accurate measurements, correct pricing, AcuityLogic/Eyefinity/OfficeMate entry, and realistic delivery time quote

Maximize Managed Vision Care relationships and sales opportunities

Ensure timely implementation of approved Marketing programs and initiatives.

Ensure positive and productive host relationships

Job Specifications

Typically has the following skills or abilities:

Bachelor's degree in related field or equivalent work experience

Three years of experience as an optician

Minimum three years supervisory/lead experience

State licensure or certification by a nationally-recognized optician association as an optician

Proven track record of sales growth through sales skills and accountability for sales results

Ability to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams

Ability to recruit and select associates/teams

Proven experience and results with a retail or customer service establishment

Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business

Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships

Success in store merchandising and attention to detail

Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.

Salary Ranges: $65,000.00 - $91,405.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.

As a regular part of doing business, VSPVision ("VSP") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.