Optical Manager - Hillsboro, OR

Eyefinity, Inc.; Hillsboro (OR); On-site; USD 65,000 - 91,000; Full time

Job summary

VSP Vision is seeking an Optical Manager to lead a high-performing retail team and drive profitable store sales. You will foster a customer-centric environment, recruit and train staff, and build strong relationships with doctors and hosts.

The role emphasizes merchandising, accurate pricing, timely delivery quotes, and engagement in virtual environments when applicable. Compensation includes potential bonuses and commissions.

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• Three years of experience as an optician.
• Minimum three years supervisory/lead experience.
• State licensure or certification by a nationally-recognized optician association as an optician.
• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to recruit and develop high-performing teams.
• Experience in retail or customer service environments.

Responsibilities

• Drive profitable sales growth by creating a positive, productive retail environment.
• Develop professional business relationships with Doctors.
• Recruit, train, develop, motivate, coach, and retain world-class associates.
• Ensure effective merchandising and pricing consistency with standards.
• Maximize Managed Vision Care relationships and sales opportunities.
• Implementation of approved Marketing programs and initiatives.

Skills

Sales leadership

Staff coaching

Merchandising

Customer service

Communication

Recruitment

Education

Bachelor's degree or equivalent

Tools

AcuityLogic

Eyefinity

OfficeMate

Job description

The basic function of the Optical Manager is to drive profitable sales growth. This must be accomplished through development of a positive and productive retail-selling environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor/host satisfaction and retention. Drive profitable store sales by fostering a retail selling culture. Develop professional business relationships with Doctors. Recruit, train, develop, motivate, coach, and retain World Class Associates. Ensure store is effectively merchandised and presented according to standards. Ensure high quality through accurate measurements, correct pricing, AcuityLogic/Eyefinity/OfficeMate entry, and realistic delivery time quote. Maximize Managed Vision Care relationships and sales opportunities. Ensure timely implementation of approved Marketing programs and initiatives. Ensure positive and productive host relationships.

Job Specifications

• Bachelor's degree in related field or equivalent work experience
• Three years of experience as an optician
• Minimum three years supervisory/lead experience
• State licensure or certification by a nationally-recognized optician association as an optician
• Proven track record of sales growth through sales skills and accountability for sales results
• Ability to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams
• Ability to recruit and select associates/teams
• Proven experience and results with a retail or customer service establishment
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
• Success in store merchandising and attention to detail
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
• For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.

Salary Ranges: $65,000.00 - $91,405.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business, VSP Vision ("VSP") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

At VSP Vision, we’re all about seeing potential - literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future - one person at a time. Follow your heart to VSP! #VisionWithHeart