Optical Front Desk Tech — Patient Care & Sales

Eyemart Express; La Crosse (WI); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401k Matching

Short-Term Disability

Long-Term Disability

Life Insurance

Job summary

Eyemart Express is seeking a Front Desk Associate (Optometrist's Technician) in Wisconsin to assist the store Doctor with patient services, frame selections, and contact lens orders. The role centers on delivering exceptional customer service, handling sales and promotions, and supporting daily operations in a fast-paced optical retail setting.

The ideal candidate has a High School Diploma or GED and experience in retail or customer service; optical industry experience is a plus, with training

Qualifications

• High School Diploma or GED.
• Experience in retail/customer service or sales.
• Experience in optical industry preferred but not required. We are willing to train.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current promotions and policies regarding payment, returns, and exchanges.
• Process payment transactions/refunds using the in-house POS system.
• Perform other administrative tasks as assigned.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files following HIPAA policies.
• Input customer information into the computer system accurately.
• Assess and interpret patient's needs based on prescription requirements, facial features, lifestyle and occupation; suggest appropriate products.
• Sign-in patients and document insurance eligibility information before services; maintain patient charts.
• Perform thorough pre-test procedures as directed by the local Doctor (e.g., NCT, auto-refraction, etc.).
• Order and receive contact lenses; coordinate pickup and communicate status.

Skills

Customer Service

Sales

Data Entry

Phone Etiquette

Education

High School Diploma or GED

Job description

Eyemart Express is seeking a Front Desk Associate (Optometrist's Technician) in Wisconsin to assist the store Doctor with patient services, frame selections, and contact lens orders. The role centers on delivering exceptional customer service, handling sales and promotions, and supporting daily operations in a fast-paced optical retail setting.

The ideal candidate has a High School Diploma or GED and experience in retail or customer service; optical industry experience is a plus, with training