Front Desk Optometrist�s Tech FT Bend, OR #172

Eyemart Express; Bend (OR); On-site; USD 40,000 - 50,000; Full time

Job summary

Eyemart Express in Bend, OR is seeking a Front Desk Optometrist’s Technician to support the store Doctor and deliver excellent patient care. You will greet patients, perform pre-tests, assist with exams, and help customers with contact lenses and eyewear purchases.

This role emphasizes accurate data entry, HIPAA compliance, and strong customer service, with opportunities to learn sales processes and work closely with the Doctor and staff.

Qualifications

• Experience delivering high-quality customer service in a retail/medical setting.
• Able to communicate clearly with patients and team members.
• Knowledge of eyewear promotions and sales processes is a plus.

Responsibilities

• Provide exceptional customer service to all patients.
• Assist the store Doctor with pre-tests and patient flow.
• Sell contact lenses, eyewear, and promotions to customers.
• Perform data entry and maintain patient files per HIPAA policies.
• Handle phone inquiries, greetings, and administrative tasks.

Skills

Customer service

Communication

Sales knowledge

Job description

Career Opportunities with Eyemart Express

A great place to work.

Current job opportunities are posted here as they become available.

Front Desk Optometrist’s Tech FT Bend, OR #172

Front Desk Associate (Optometrist’s Technician) Full Time

Company Overview: 30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 stores in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We’re not like everyone else—with local labs in stores, eye exams, and same-day delivery on glasses—our customers never miss a moment. Now, you can join one of the nation’s top optical retailers and help improve lives by helping people see better.

Earning Potential: The earning potential for this role is competitive, inclusive of base pay and incentives.

Job Description:

The Dr's Tech, also known as an Optometrist Technician or Optical Technician, will primarily assist under the store Doctor. The general responsibilities of this position are to service all customers who enter the Doctor’s office and assist them with the delivery of exam services as well as the purchase of contact lenses. This person is responsible for maintaining company standards while: answering the telephone, greeting patients, performing the “pre-test”, selling contact lenses, communicating Eyemart’s specials and everyday low prices, meeting sales goals, data entry into the computer, following A/R procedures, performing I & R (insertion and removal) training, ordering and dispensing contact lenses, troubleshooting customer complaints, filing, and reporting as necessary. The Dr’s Tech is also responsible for performing any related work as directed by a Manager or Doctor.

Responsibilities:

• Customer Service: Provide exceptional customer service to all patients.
• Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Administrative Tasks: Perform other administrative tasks as assigned.
• Insurance Claims: Process insurance claims efficiently.
• Product Knowledge: Maintain up-to-date knowledge of products.
• Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Data Entry: Input customer information into the computer system accurately.
• Patient Assessment: Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Patient Sign-In: Sign-in patients. Call and clearly document any insurance eligibility information before any services are provided. Make and maintain patients’ charts per local Doctor specifications. File patient charts daily.
• Pre-Test Procedures: Perform a thorough “pre-test” as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc. Follow the local pathogen control policy as set by the local Doctor.
• Contact Lens Orders: Order and receive contact lenses. Call customers daily for pick-up, job status, and any special order or production delays. Deliver contact lenses to patients. Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.