Front Desk Optometrist�s Tech PT Madison, WI #010

Eyemart Express; Madison (WI); On-site; USD 30,000 - 40,000; Part time

Job summary

Eyemart Express in Madison, WI, is hiring a Front Desk Optometrist’s Tech (part-time) to serve customers and assist with eye exams and related services. You'll provide excellent customer service and oversee sales procedures while being a key part of our expanding team.

The ideal candidate has a high school diploma and experience in retail or customer service. We are open to training candidates for the optical industry. Join us at Eyemart Express and help make an impact in the community!

Qualifications

• Experience in retail, customer service or sales.
• Experience in optical industry preferred, but training is available.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions.
• Process payment transactions efficiently.
• Create and maintain patient files accurately.
• Perform pre-tests as directed by the local doctor.

Skills

Customer service

Retail experience

Sales experience

Optical industry experience (preferred)

Education

High School Diploma or GED

Job description

Career Opportunities with Eyemart Express

A great place to work.

Current job opportunities are posted here as they become available.

Front Desk Optometrist’s Tech PT Madison, WI #010

Front Desk Associate (Optometrist’s Technician) Part Time

Company Overview: 30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 stores in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We’re not like everyone else—with local labs in stores, eye exams, and same-day delivery on glasses—our customers never miss a moment. Now, you can join one of the nation’s top optical retailers and help improve lives by helping people see better.

Earning Potential: The earning potential for this role is competitive, inclusive of base pay and incentives.

Job Description: The Dr's Tech, also known as an Optometrist Technician or Optical Technician, will primarily assist under the store Doctor. The general responsibilities of this position are to service all customers who enter the Doctor’s office and assist them with the delivery of exam services as well as the purchase of contact lenses. This person is responsible for maintaining company standards while: answering the telephone, greeting patients, performing the “pre-test”, selling contact lenses, communicating Eyemart’s specials and everyday low prices, meeting sales goals, data entry into the computer, following A/R procedures, performing I & R (insertion and removal) training, ordering and dispensing contact lenses, troubleshooting customer complaints, filing, and reporting as necessary. The Dr’s Tech is also responsible for performing any related work as directed by a Manager or Doctor.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Perform other administrative tasks as assigned.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Input customer information into the computer system accurately.
• Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Sign in patients. Call and clearly document any insurance eligibility information before any services are provided. Make and maintain patients’ charts per local Doctor specifications. File patient charts daily.
• Perform a thorough “pre-test” as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc. Follow the local pathogen control policy as set by the local Doctor.
• Order and receive contact lenses. Call customers daily for pick-up, job status, and any special order or production delays. Deliver contact lenses to patients. Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required. We are willing to train.

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.