Front Desk Optometrist�s Tech FT Onalaska, WI #011

Eyemart Express; La Crosse (WI); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401k Matching

Short-Term Disability

Long-Term Disability

Life Insurance

Job summary

Eyemart Express is seeking a Front Desk Associate (Optometrist's Technician) in Wisconsin to assist the store Doctor with patient services, frame selections, and contact lens orders. The role centers on delivering exceptional customer service, handling sales and promotions, and supporting daily operations in a fast-paced optical retail setting.

The ideal candidate has a High School Diploma or GED and experience in retail or customer service; optical industry experience is a plus, with training

Qualifications

• High School Diploma or GED.
• Experience in retail/customer service or sales.
• Experience in optical industry preferred but not required. We are willing to train.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current promotions and policies regarding payment, returns, and exchanges.
• Process payment transactions/refunds using the in-house POS system.
• Perform other administrative tasks as assigned.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files following HIPAA policies.
• Input customer information into the computer system accurately.
• Assess and interpret patient's needs based on prescription requirements, facial features, lifestyle and occupation; suggest appropriate products.
• Sign-in patients and document insurance eligibility information before services; maintain patient charts.
• Perform thorough pre-test procedures as directed by the local Doctor (e.g., NCT, auto-refraction, etc.).
• Order and receive contact lenses; coordinate pickup and communicate status.

Skills

Customer Service

Sales

Data Entry

Phone Etiquette

Education

High School Diploma or GED

Job description

Career Opportunities with Eyemart Express

A great place to work.

Current job opportunities are posted here as they become available.

Front Desk Associate (Optometrist's Technician) Full Time

Company Overview

30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 stores in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We're not like everyone else謡ith local labs in stores, eye exams, and same-day delivery on glasses熔ur customers never miss a moment. Now, you can join one of the nation's top optical retailers and help improve lives by helping people see better.

Earning Potential

The earning potential for this role is competitive, inclusive of base pay and incentives.

Job Description

The Dr's Tech, also known as an Optometrist Technician or Optical Technician, will primarily assist under the store Doctor. The general responsibilities of this position are to service all customers who enter the Doctor's office and assist them with the delivery of exam services as well as the purchase of contact lenses. This person is responsible for maintaining company standards while: answering the telephone, greeting patients, performing the "pre-test", selling contact lenses, communicating Eyemart's specials and everyday low prices, meeting sales goals, data entry into the computer, following A/R procedures, performing I & R (insertion and removal) training, ordering and dispensing contact lenses, troubleshooting customer complaints, filing, and reporting as necessary. The Dr's Tech is also responsible for performing any related work as directed by a Manager or Doctor.

Responsibilities

• Customer Service: Provide exceptional customer service to all patients.
• Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Administrative Tasks: Perform other administrative tasks as assigned.
• Insurance Claims: Process insurance claims efficiently.
• Product Knowledge: Maintain up-to-date knowledge of products.
• Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Data Entry: Input customer information into the computer system accurately.
• Patient Assessment: Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Patient Sign-In: Sign-in patients. Call and clearly document any insurance eligibility information before any services are provided. Make and maintain patients' charts per local Doctor specifications. File patient charts daily.
• Pre-Test Procedures: Perform a thorough "pre-test" as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc. Follow the local pathogen control policy as set by the local Doctor.
• Contact Lens Orders: Order and receive contact lenses. Call customers daily for pick-up, job status, and any special order or production delays. Deliver contact lenses to patients. Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required. We are willing to train.

• Health Insurance
• Vision Insurance
• Matching 401k
• Short-Term and Long-Term Disability
• Life Insurance
• Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

This posting provides an overview of the role. A full job description will be provided upon hire.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.