Front Desk Specialist - Customer Experience (Optical)

America's Best; Phillipsburg (NJ); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401k retirement savings with company?l

Stock purchase plan

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best, part of National Vision, is seeking a Receptionist to greet customers, manage patient records, and support scheduling for eyewear and eye care services. You will handle phone line inquiries, assist with insurance documentation, and ensure a smooth flow of daily operations in a store environment.

Qualified candidates typically have a high school diploma, strong customer service and organizational skills, and are comfortable working in a fast-paced retail setting.

Qualifications

• Experience as a Receptionist or Front Office role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone handling

Organization

Communication

Education

High School Diploma

Job description

America's Best, part of National Vision, is seeking a Receptionist to greet customers, manage patient records, and support scheduling for eyewear and eye care services. You will handle phone line inquiries, assist with insurance documentation, and ensure a smooth flow of daily operations in a store environment.

Qualified candidates typically have a high school diploma, strong customer service and organizational skills, and are comfortable working in a fast-paced retail setting.