Retail Receptionist

VisionWorks; Lexington (KY); On-site; USD 22,000 - 29,000; Full time

Job summary

VisionWorks in Lexington, KY is seeking an onsite Front Desk Associate to greet customers, verify insurance, schedule appointments, and support the optometrist with preliminary testing. You will maintain patient records and handle front desk duties while providing excellent service in a fast-paced environment.

Previous optical experience is preferred; a HS diploma or GED is required. This role includes paid training and opportunities for growth within a patient-centered practice.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers; schedule appointments according to the Resources Scheduling guidelines; answer the phone, answer patients' questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Maintain reception area cleanliness.
• Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers

Skills

Customer service

Attention to detail

Multitasking

Data entry

Phone etiquette

Education

HS diploma

GED

Job description

Summary:

Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist's supervision.

Pay Class and Pay Rate

Pay Class: Full Time

Pay Rate: $10.64 - 14.10 /hr

Essential Responsibilities:

1. Medical coding, Insurance research, and billing.
2. Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients' questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
3. Perform preliminary testing data collection as directed.
4. Maintain complete and accurate patient records.
5. Call for insurance preauthorization. Follow up on hold authorizations.
6. Clean and maintain the reception area.
7. Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
8. Maintain outside and internal Doctor Referral log for medical patients.
9. Offer current promotions and starting prices to customers

Experience/Education:

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Mental/Physical Requirements:

• Work changing schedules to meet business demands
• Work inside location
• Strong organizational skills
• Speak clearly and effectively
• Calculate and manipulate numbers/data
• Read English
• Problem solving/reasoning
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Follow procedures and instructions
• Use computer effectively and view computer screen
• Exhibit empathy in all interactions
• Bend and stoop continuously
• Reach above shoulder continuously

Training Requirements:

• Cross training in all departments as needed

Essential Responsibilities related to Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).

Activity:

• Stand X (under 1/3)
• Walk X (1/3 to 2/3)
• Sit X (over 2/3)
• Use hands to touch, handle, or feel X (none)
• Reach with Hands and Arms X
• Climb or balance None
• Stoop, kneel, crouch, or crawl None
• Talk or hear X

Essential Responsibilities related to Behavioral Characteristics:

• Must be detail orientated and well organized.
• Must be able to communicate clearly and effectively with other associates and clients.
• Must be energetic and self-motivated.
• Must be a team player.
• Must be able to problem solve.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.