Optical Front Desk & Patient Services Coordinator

Shopko Optical; Sheboygan (WI); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Sick Pay for Hourly Teammates

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical in Wisconsin is seeking a friendly front desk associate to support the Optical center team. You will greet patients, answer calls, book appointments, and help maintain patient files and records.

This role involves operating optical billing and POS systems, handling basic medical billing information, and keeping the workspace organized; it requires strong attention to detail and the ability to work cross-functionally. Evening and weekend hours may be needed.

Qualifications

• High School Diploma or equivalent.
• Previous office experience preferred.
• Basic computer skills.
• Able to handle multiple customer interactions/phone calls at a time.
• Excellent organizational skills.
• Able to work cross-functionally with attention to detail and follow through.
• Solid interpersonal relationship skills.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Other duties as assigned.
• Process transactions in the optical billing and point of sale systems.
• Process medical billing information.
• Organize and file patient and customer records.

Skills

Customer greeting

Phone etiquette

Appointment scheduling

Record filing

Basic computer skills

Organizational skills

Interpersonal skills

Multi-tasking

Attention to detail

Education

High School Diploma

Tools

POS systems

Billing software

Office equipment

Job description

Shopko Optical in Wisconsin is seeking a friendly front desk associate to support the Optical center team. You will greet patients, answer calls, book appointments, and help maintain patient files and records.

This role involves operating optical billing and POS systems, handling basic medical billing information, and keeping the workspace organized; it requires strong attention to detail and the ability to work cross-functionally. Evening and weekend hours may be needed.