Optical Center Front Desk & Admin Coordinator

Shopko Optical; Whitewater (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401K with Match

Vacation Pay/Personal Day

Sick Pay for Hourly Teammates

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical is seeking a full-time Clerical teammate in Whitewater, WI. You will greet patients, answer calls, book appointments, and help manage patient files and records in a fast-paced optical center.

The role supports the optical center team across front-desk tasks, billing, and documentation, while coordinating with team members to ensure accurate and timely service. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or equivalent.
• Previous experience in an office is preferred.
• Basic computer skills.
• Able to handle multiple customer interactions/phone calls at a time.
• Excellent organizational skills.
• Able to work cross-functionally with excellent attention to detail and follow through.
• Solid interpersonal relationship skills.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Process transactions in the optical billing and point of sale systems.
• Process medical billing information.
• Organize and file patient and customer records.

Skills

Organizational skills

Interpersonal skills

Multitasking

Customer service

Attention to detail

Education

High School Diploma or equivalent

Job description

Shopko Optical is seeking a full-time Clerical teammate in Whitewater, WI. You will greet patients, answer calls, book appointments, and help manage patient files and records in a fast-paced optical center.

The role supports the optical center team across front-desk tasks, billing, and documentation, while coordinating with team members to ensure accurate and timely service. Strong communication and organizational skills are essential.