Optical Dispenser: Precision Eyewear Fitting

Henry Ford Health; Southfield (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Henry Ford Health seeks an Optical Dispenser to ensure patients receive correctly fitted eyewear with expert adjustments and attentive service. You will interpret prescriptions, adjust frames, and deliver a superior patient experience through precise work and knowledgeable guidance.

Responsibilities include verifying orders, dispensing eyewear, using dispensing tools, and maintaining accurate delivery status. Training through OptimEyes is provided; evening/weekend hours are required.

Qualifications

• High school diploma or GED required.
• Previous dispensing/optical experience preferred.
• Customer service or retail experience preferred.
• Must be able to walk, bend and stand for extended periods.
• Completion of all required training courses as directed by Henry Ford OptimEyes.

Responsibilities

• Inspect eyewear orders and verify accuracy prior to patient delivery.
• Dispense eyewear using the standard dispensing process.
• Master and utilize dispensing tools accurately.
• Fit eyewear with precision to each patient’s facial features.
• Educate patients on eyewear care and cleaning routines.
• Process eyewear delivery orders and maintain delivery status.
• Perform frame and lens repairs and troubleshoot vision/frame issues.
• Verify prescriptions by analyzing data, PDs, bases, and visual acuity.
• Explain lens options and benefits to help patients decide.
• Demonstrate knowledge of frame materials for adjustment and repair.
• Process remake orders and apply vision insurance coverage.
• Support patient eyewear orders with informed guidance.

Skills

Customer service

Retail experience

Attention to detail

Education

High school diploma or GED

Tools

Dispensing tools

Job description

Henry Ford Health seeks an Optical Dispenser to ensure patients receive correctly fitted eyewear with expert adjustments and attentive service. You will interpret prescriptions, adjust frames, and deliver a superior patient experience through precise work and knowledgeable guidance.

Responsibilities include verifying orders, dispensing eyewear, using dispensing tools, and maintaining accurate delivery status. Training through OptimEyes is provided; evening/weekend hours are required.