Optical Dispenser - Full time - Taylor

Henry Ford Health; Taylor (MI); On-site; USD 22,041 - 33,062; Full time

Job summary

Henry Ford Health is seeking an eyewear dispenser/optician to interpret prescriptions and process eyewear orders. You will inspect, dispense, and fit eyewear, ensuring proper adjustments and patient comfort.

Responsibilities include using dispensing procedures, explaining care, and updating order status in the software. Prior optical experience is preferred and evening/weekend shifts may be required.

Qualifications

• Experience in customer service or retail settings.
• Basic math and keyboard/computer skills.
• Optical knowledge or dispensing experience preferred.

Responsibilities

• Inspect eyewear and orders before delivery.
• Dispense eyewear using established dispensing procedures.
• Fit eyewear to patient, adjust frames, and explain care instructions.
• Process and track eyewear orders in the system.
• Troubleshoot prescription, measurements (PDs, seg heights), and lens/frame issues.

Skills

Customer service

Retail experience

Basic math

Education

High school diploma or GED

Tools

Lensometry

Dispensing tools

Job description

General Summary
Responsible for interpreting the ophthalmic spectacle prescription and the eyewear order to properly deliver, adjust, and repair eyewear.

General Summary
Responsible for interpreting the ophthalmic spectacle prescription and the eyewear order to properly deliver, adjust, and repair eyewear.
Principal Duties And Responsibilities

• Responsible for inspecting the eyewear and the coordinated order prior to delivery
• Dispense eyewear using the E.A.R.N. for Dispensing process methodology
• Responsible for knowledge of each dispensing tool, its use, and ability to use it properly Responsible for properly fitting eyewear to the patient’s face through various frame adjustments
• Responsible for explaining the care and maintenance for the eyewear to the patient, including recommending HFO cleaning regimens
• Responsible for processing the delivery of the eyewear order in the software program Responsible for performing proper frame and lens repairs
• Trouble-shoot vision, lens, and frame issues including verifying prescription, base curves PD’s, segment heights, visual acuity and adjusting face form Responsible for communicating the preferred lens family of products and the benefits of each
• Responsible for knowledge of various frame materials in order to properly adjust and repair them Process remake orders and properly apply vision insurance coverage
• Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry
• Receive eyewear orders into the software program and manage delivery status reports
• Assist with placing patient’s eyewear orders as needed
  

Education & Experience

• High school diploma or G.E.D required.
• Previous computer experience and basic math skills preferred.
• Previous customer service, hospitality, or retail experience preferred.
• Previous dispensing/optical experience preferred.
• Must be able to walk, bend and stand for extended periods of time.
• Completion of all required training courses as directed by Henry Ford OptimEyes.
  

WORKING CONDITIONS

• Works in retail optical environment.
• Requires evening and weekend hours.
  

Additional Information

• Organization: Community Care Services
• Department: HF Optimeyes Taylor SVC 2VS303
• Shift: Rotating
• Union Code: Not Applicable