Optician: Precision Frame Fitting & Vision Care

Henry Ford Health; Monroe (MI); On-site; USD 40,000 - 56,000; Full time

Job summary

Henry Ford Health is seeking an Optician to guide patients in selecting eyewear that fits their vision and lifestyle, combining clinical precision with friendly service in a retail optical setting.

You will measure, fit, and adjust frames, educate on lens options, process orders, verify prescriptions, and assist with insurance benefits while maintaining displays and supporting front desk operations during evening and weekend shifts. HFHS values teamwork and patient care.

Qualifications

• Requires high school diploma or GED.
• Previous computer experience and basic math skills preferred.
• Previous customer service, retail, or hospitality experience preferred.
• Must complete all required training courses as directed by Henry Ford Optimeyes.
• Must meet HFHS Customer Service Policy standards and behaviors.
• Ongoing training and in-services are required.

Responsibilities

• Customize each patient's prescription using the E.A.R.N. for Eyewear Consultants methodology.
• Educate patients on lens options and technologies, communicating benefits of product families.
• Demonstrate expertise in frame materials and design and adjust frames for accurate fit.
• Perform precise measurements and document lens fabrication details.
• Process eyewear orders in our laboratory software and track through completion.
• Verify prescriptions using auto and manual lensometry techniques for accuracy.
• Dispense, adjust, and troubleshoot eyewear to ensure satisfaction.
• Navigate vision insurance coverage and explain options to patients.
• Maintain product displays and clean eyewear inventory to create an inviting environment.
• Support front desk operations including check-in/out, scheduling, and insurance verification.

Skills

Customer Service

Retail Experience

Basic Math

Computer Skills

Eyewear Knowledge

Education

High School Diploma

Tools

Laboratory Software

Lensometry Equipment

Job description

Henry Ford Health is seeking an Optician to guide patients in selecting eyewear that fits their vision and lifestyle, combining clinical precision with friendly service in a retail optical setting.

You will measure, fit, and adjust frames, educate on lens options, process orders, verify prescriptions, and assist with insurance benefits while maintaining displays and supporting front desk operations during evening and weekend shifts. HFHS values teamwork and patient care.