Optical Dispenser - Full time - Southfield

Henry Ford Health; Southfield (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Henry Ford OptimEyes in Southfield is seeking an eyewear dispensing technician to interpret prescriptions, adjust and deliver eyewear, and assist with orders. The role requires ensuring proper fit, educating patients on eyewear care, and using our dispensing process to guarantee accuracy.

The position involves standing for extended periods, evening and weekend hours, and completion of required OptimEyes training. Prior retail/optical experience is preferred.

Qualifications

• High school diploma or GED required.
• Completion of Henry Ford OptimEyes training as directed.
• Previous dispensing/optical experience preferred.

Responsibilities

• Inspect eyewear and order before delivery.
• Dispense eyewear using the E.A.R.N. for Dispensing process.
• Fit eyewear to patient via frame adjustments and explain care/maintenance.

Skills

Dispensing eyewear

Eyewear fitting

Lensometry

Customer service

Basic math

Education

High school diploma or GED

HF OptimEyes training completion

Tools

Lensometry equipment

Eyewear ordering software

Job description

General Summary

Responsible for interpreting the ophthalmic spectacle prescription and the eyewear order to properly deliver, adjust, and repair eyewear.

General Summary

Responsible for interpreting the ophthalmic spectacle prescription and the eyewear order to properly deliver, adjust, and repair eyewear.

Principal Duties And Responsibilities

• Responsible for inspecting the eyewear and the coordinated order prior to delivery
• Dispense eyewear using the E.A.R.N. for Dispensing process methodology
• Responsible for knowledge of each dispensing tool, its use, and ability to use it properly Responsible for properly fitting eyewear to the patient’s face through various frame adjustments
• Responsible for explaining the care and maintenance for the eyewear to the patient, including recommending HFO cleaning regimens
• Responsible for processing the delivery of the eyewear order in the software program Responsible for performing proper frame and lens repairs
• Trouble-shoot vision, lens, and frame issues including verifying prescription, base curves PD’s, segment heights, visual acuity and adjusting face form Responsible for communicating the preferred lens family of products and the benefits of each
• Responsible for knowledge of various frame materials in order to properly adjust and repair them Process remake orders and properly apply vision insurance coverage
• Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry
• Receive eyewear orders into the software program and manage delivery status reports
• Assist with placing patient’s eyewear orders as needed

Education & Experience

• High school diploma or G.E.D required.
• Previous computer experience and basic math skills preferred.
• Previous customer service, hospitality, or retail experience preferred.
• Previous dispensing/optical experience preferred.
• Must be able to walk, bend and stand for extended periods of time.
• Completion of all required training courses as directed by Henry Ford OptimEyes.

WORKING CONDITIONS

• Works in retail optical environment.
• Requires evening and weekend hours.

Additional Information

• Organization: Community Care Services
• Department: HF Optimeyes Southfield SVC
• Shift: Rotating
• Union Code: Not Applicable