Optical Care Specialist

Henry Ford Health; Plymouth (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Henry Ford OptimEyes Plymouth seeks an outgoing sales/support associate to greet patients, answer inquiries, and complete sales in the POS system while coordinating services across departments.

Basic math and a high school diploma are required, with retail/hospitality or customer service experience preferred; optical experience is a plus. Evening and weekend hours are expected in a retail setting.

Qualifications

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required. Previous optical experience preferred.
• Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.
• Must complete all training courses as directed by Henry Ford OptimEyes.
• Must practice customer skills as provided through ongoing training and in-services.

Responsibilities

• Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.
• Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger.
• Explains Ocular Corneal Tomography to all patients over the age of 18.
• Performs entry into HFO’s point of sale system.
• Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases.
• Communicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses.
• Interprets doctor’s prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions.
• Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers.
• Demonstrates a desire to create value for customers and exceed customer expectations.
• Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary.
• Trained on Web Denis, Medicare/Medicaid certified to speak with agents.
• Works closely with all departments to coordinate services.

Skills

Customer service

Communication

Organization

Multitasking

Education

High School Diploma or GED

Job description

Henry Ford OptimEyes Plymouth seeks an outgoing sales/support associate to greet patients, answer inquiries, and complete sales in the POS system while coordinating services across departments.

Basic math and a high school diploma are required, with retail/hospitality or customer service experience preferred; optical experience is a plus. Evening and weekend hours are expected in a retail setting.