Optical Associate: Eyewear Fitting & Patient Care

Medical Eyeglass Center; Buffalo (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center (MEC) is seeking a skilled Optical Associate to join our team in Buffalo. You will deliver exceptional eyewear service from selection to fitting, process orders through MEC’s POS, and maintain detailed records of prescriptions and insurance claims.

The role combines technical eyewear expertise with patient care in a fast-paced clinic setting. A licensed optician with optical experience and strong communication skills will thrive here, with opportunities for growth and a

Qualifications

• Licensed Optician / Contact Lens Practitioner
• Minimum 6 months of experience in optical
• Knowledge of contact lenses
• Experience taking accurate measurements (PD, seg height, optical center)
• Familiarity with optical lab processes and lens types (single vision, bifocal, progressive)
• Experience reading lenses using manual lensometer
• Ability to handle insurance eligibility checks and authorizations
• Strong attention to detail and accuracy when filling prescriptions
• Ability to multitask in a fast-paced environment
• Basic computer skills and experience with EHR or optical POS systems

Responsibilities

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and nonprescription eyewear (and contact lenses where applicable).
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support in-office promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

Skills

Eyewear fitting

Customer service

Sales

Prescription reading

Communication

Teamwork

Tools

Optical POS systems

EHR systems

MS Excel

Job description

Medical Eyeglass Center (MEC) is seeking a skilled Optical Associate to join our team in Buffalo. You will deliver exceptional eyewear service from selection to fitting, process orders through MEC’s POS, and maintain detailed records of prescriptions and insurance claims.

The role combines technical eyewear expertise with patient care in a fast-paced clinic setting. A licensed optician with optical experience and strong communication skills will thrive here, with opportunities for growth and a