Ops Training & Knowledge Lead

Travel Nurse Across America, LLC; United States; On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical benefits start day 1

Dental insurance

Vision insurance

Life insurance

Long-Term Disability

Short-Term Disability

Legal Assistance

Identity Protection

Pet Coverage

Retirement Plan with Employer Match

Generous vacation + 8.5 holidays

Job summary

Travel Nurse Across America, LLC is seeking a Training & Operations Specialist to develop, maintain, and scale knowledge and training infrastructure supporting recruiting, payroll, and support services.

The role owns internal documentation, SOP development, and training resources to ensure teams operate with clarity and efficiency. Close collaboration with Recruiting, Payroll, Training, and Operations is essential.

Qualifications

• Strong writing, documentation, and organizational skills.
• Ability to translate complex processes into clear, actionable materials.
• Experience developing training programs or operational learning content.
• High attention to detail with a focus on accuracy and consistency.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Develop, maintain, and organize SOPs, internal documentation, and knowledge resources across recruiting, payroll, and operations.
• Build and update training materials, onboarding guides, and operational playbooks to support team readiness and performance.
• Partner with leadership to document new processes, workflow updates, and operational changes.
• Audit and refine documentation to ensure accuracy, usability, and alignment with current practices.
• Translate complex operational workflows into clear, user-friendly training and reference materials.
• Support rollout of new initiatives by ensuring teams have the tools, documentation, and guidance needed for successful adoption.
• Manage and distribute operational reporting, including performance tracking and internal metrics.
• Coordinate across teams to identify knowledge gaps and continuously improve training and documentation resources.

Skills

Documentation

Organizational skills

Process translation

Training programs

Cross-functional collaboration

Communication

Tools

Microsoft Office Outlook

Word

Excel

Job description

Travel Nurse Across America, LLC is seeking a Training & Operations Specialist to develop, maintain, and scale knowledge and training infrastructure supporting recruiting, payroll, and support services.

The role owns internal documentation, SOP development, and training resources to ensure teams operate with clarity and efficiency. Close collaboration with Recruiting, Payroll, Training, and Operations is essential.